I am emailing to provide some customer feedback for both your company and some of the personnel who are employed by your company and who I have had contact with in the process of my everyday work. We have had a very successful and productive association with PFE for several years in relation to the purchase, installation, staff and technical support of various pieces of equipment utilised for the provision of an endoscopy service.

We have always found all PFE staff who we have come into contact with to be approachable, helpful, supportive and knowledgeable. In particular Sohail Shami, Peter Maund and Gary Wickett have always provided us with a first class customer service where nothing is too much trouble to ensure that we are able to continue to provide a service to our patients. They have all always gone over and above what could be expected to attempt to ensure that there is no delay in service provision from being available at the end of the telephone for advice, making every effort to attend as soon as possible when we have experienced technical issues/ other issues, always being available for support and the provision of staff training. They are an asset to the company.”

“I simply cannot fault the service we are receiving from you at present – thank you very much”

“You are setting the bar very high. In fact perfection is very difficult to beat. The attention to your business and communicating it to us, is a significant goal for our company and to move toward operational excellence. Thank you again for your commitment and being a great team player.”

“Thank you so much Lindsay for coming early this morning …….., you are a very kind person and quick respond to you site as always, I never disappointed whenever I call you, you always pick up the phone/ call back sooner and solve as much as possible on the phone, it does help me always and keep my workload balance too. You must be the best for PFE”.

“In particular Pete, who Wendy had called on a Saturday and despite it being his day off, he spent time on the phone helping her to solve the issues. She then also went on to mention how great Simon was too. All of this in front of about 10 or 15 other customers, one who laughingly asked her ‘if she was on commission’.”

“I would like to say that having dealt with Natasha for a number of years now, how helpful she is. She is always pleasant and cheerful and the utmost professional. She has always done her best to resolve any problems and nothing is too much trouble”.

“I would like to pass on my sincerest of thanks to you and your team as well. Over the past 18 months that I have been managing the department, PFE and the team have been extremely helpful and supportive, and I know the Trust and the many patients that have been able to be treated in good time owing to your service are grateful. I would like to give Greg a special mention as he has been a credit to your company. Always willing to help and has gone out of his way on many occasions to assist both the service and myself. Fantastic work”.

“I will just want to thank your team for the marvellous work and service response from Cavell Endoscopy. They always deliver expectations and beyond, also during these difficult times of the Covid pandemic. I ant to thank everyone at Partners for Endoscopy and also Panay for today as we could not have continued tomorrows list without the machines running properly”.

“Please pass on my thanks to all, especially Pete for the really good support with this matter.”