Service Department 2018-09-10T10:08:58+00:00

Service Department

Our service department is at your disposal, offering quick response times to any breakdowns or issues you may have.

Bespoke packages

Don’t tie yourself into another 12 or 24 months contract with your AER supplier before you speak to Partners’ service department

Our service department offer a wide range of experience in the installation, service and validation of a range of Automatic Endoscope Reprocessors (AERs) and Scope Storage and Drying Cabinets.

It is for this reason that we can offer you bespoke tailormade service packages dependent on your individual requirements.

So, regardless of your budget, size of endoscopy unit, number of AERs or even who manufactured them, our experienced Service Department can work with you to design a tailor made package to suit you.

Contact us now to discuss your requirements.

Apart from breakdowns, Partners For Endoscopy covers validations to HTM01-06, WHTM, SHTM and NIHTM ensuring our clients meets healthcare requirements and putting patients and staff safety first.

Service contracts for all products

Did you know that you don’t need to have your Service Contract with the supplier of your AERs.

Partners’ Service Department and their team of qualified engineers can offer service contracts to match your needs, regardless of who originally supplied your AERs.

We can design a service contract to meet your needs, so contact us now to discuss this.

What to do in an emergency

With an Emergency Response contract, you are able to feel secure knowing you can contact Partners for Endoscopy to effectively and efficiently handle your emergency requirements. We have a team of engineers based around the UK and are constantly monitoring our response times in order to ensure we continue to improve our service to you.

We have current response times of under 5 hours.

To support our Emergency Response service we have dedicated Out of Hours Technical Helpline provided by our qualified engineers.

All Partners For Endoscopy engineers are HTM01-06 certified.

Office Hours Helpline

Tel: 01782 594164
Email: sales@pfemedical.co.uk

Gary Wickett (Service Director) gary@pfemedical.co.uk
Pete Maund (Service Manager) peter@pfemedical.co.uk
Paul Aylott (Northern Operations Manager) paul@pfemedical.co.uk

Out of Office Hours Helpline

Tel: +44 (0) 7972531086