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At PFE Medical, we recognise that high-quality medical equipment is only one part of the equation. Ensuring the ongoing efficiency and safety of your healthcare equipment requires reliable servicing, expert validation, and responsive support. That’s why we offer a broad range of professional services designed to keep your equipment operating at its best.

Our team of qualified engineers provides a range of bespoke service packages, tailored to meet your individual operational requirements. Whether it’s installation, service, or validation of Automatic Endoscope Reprocessors (AERs), Scope Storage, or Drying Cabinets, we ensure that your equipment performs reliably, no matter the manufacturer. With a commitment to excellence, we deliver flexible and industry-compliant solutions that prioritise patient and staff safety.

From customised service contracts to emergency response solutions, we are dedicated to providing comprehensive support that adapts to your unique needs, ensuring your equipment remains in optimal condition.

Specialised Services and Support

Bespoke Service Packages

At PFE Medical, we recognise that each healthcare facility has its own set of requirements, and we understand the importance of tailored solutions. That’s why we offer bespoke service packages for your Automatic Endoscope Reprocessors (AERs), Scope Storage, and Drying Cabinets. Before committing to standard 12 or 24-month contracts with your current AER supplier, it’s advisable to consult with our Service Department to explore how we can better align our support with your specific needs.

Our team brings extensive experience in the installation, servicing, and validation of AERs, Scope Storage, and Drying Cabinets, regardless of the manufacturer. This experience enables us to offer tailored solutions designed to optimise the performance and longevity of your equipment.

We can develop bespoke service packages that are fully aligned with your operational requirements, budget, and the size of your endoscopy unit. At PFE Medical, we are committed to providing flexible and industry-compliant support, ensuring your equipment operates at peak performance throughout its lifecycle.

Validations

At PFE Medical, we offer comprehensive validation services to ensure your equipment meets essential industry standards, including HTM01-06, WHTM, SHTM, and NIHTM. These services are vital for ensuring the safety of both patients and staff while adhering to the healthcare sector's stringent requirements.

Our validation services cover Automatic Endoscope Reprocessors (AERs), Scope Storage, and Drying Cabinets, providing detailed reports to confirm that your equipment complies with regulatory and operational standards.

All PFE Medical engineers are HTM01-06 certified, ensuring that your equipment is serviced by professionals with the highest level of expertise and adherence to the latest industry standards.

With a commitment to accuracy and thoroughness, our qualified team ensures that your facility remains fully compliant, while optimising equipment performance and minimising risk and downtime.

Emergency Response Services

In the event of an emergency, having reliable support is essential. With a PFE Medical Emergency Response contract, you gain the assurance that our expert team is ready to respond efficiently to your urgent requirements.

Our network of engineers, strategically located across the UK, ensures swift intervention, with current response times averaging under 5 hours. We continuously monitor and refine our response times to provide the most effective service possible.

To further support your emergency needs, we offer a dedicated Out of Hours Technical Helpline, staffed by qualified engineers who provide expert guidance when you need it most.

Service Enquiry

Thank you for considering PFE Medical for your service needs.

We are committed to providing reliable and tailored support to ensure your equipment operates at its best. Whether you require bespoke service packages, validations, or emergency assistance, our team is here to help.

How to Request a Quote:

Please complete all fields for us to process your request.

Provide as much detail as possible, including the type of service you require and any specific needs or preferences. This will help us understand your request and offer the most suitable support. Once we receive your enquiry, we will contact you at the provided email address to confirm the details and discuss the next steps.

This message will be received by our office, but below you will find direct contacts for our service team. You will also find our phone number and an out-of-hours contact number for urgent enquiries.